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Terms of Service

These Terms of Service ("Terms") govern your use of our website located at vkusnaya-feta.com (the "Site") and the tour guide services offered through our Site. Please read these Terms carefully before using our Site or services.

1. Acceptance of Terms

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you should not access or use our Site or services.

2. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of any material changes by updating the "Last Updated" date at the bottom of these Terms. Your continued use of the Site after such modifications will constitute your acknowledgment of the modified Terms and agreement to abide by them.

3. Booking and Reservations

3.1 Booking Process

Tour bookings can be made through our website, email, phone, or other designated communication channels. A booking is confirmed when you receive a written confirmation from us and have paid the required deposit or full payment as specified.

3.2 Pricing

All prices are quoted in Canadian Dollars (CAD) and include applicable taxes unless otherwise specified. Prices are subject to change without notice until your booking is confirmed. Published prices may be modified due to unforeseen circumstances.

3.3 Payment

Payment terms will be specified during the booking process. Generally, a deposit is required to secure a booking, with the full balance due prior to the tour date. We accept major credit cards, bank transfers, and other payment methods as specified on our payment page.

4. Cancellation and Refund Policy

4.1 Cancellation by Client

Cancellation policies vary by tour type and are as follows:

  • Cancellations made 14 or more days before the scheduled tour: Full refund minus a $25 administrative fee.
  • Cancellations made 7-13 days before the scheduled tour: 50% refund.
  • Cancellations made 0-6 days before the scheduled tour: No refund.

All cancellations must be submitted in writing via email to [email protected].

4.2 Cancellation by Us

We reserve the right to cancel or modify a tour due to insufficient participants, weather conditions, or other factors beyond our control. In the event we cancel a tour, you will receive a full refund or the option to reschedule at no additional cost. We are not responsible for any additional expenses incurred as a result of preparing for a cancelled tour (such as transportation or accommodation costs).

4.3 Tour Modifications

We reserve the right to modify tour itineraries and substitute attractions if necessary due to weather, availability, safety concerns, or other unforeseen circumstances. We will make reasonable efforts to provide similar experiences in such cases.

5. Conduct During Tours

5.1 Client Responsibilities

Clients participating in our tours are expected to:

  • Arrive at the designated meeting point at least 10 minutes before the scheduled departure time.
  • Follow all reasonable instructions from tour guides regarding safety, conduct, and tour procedures.
  • Wear appropriate clothing and footwear for the specific tour and weather conditions.
  • Respect the customs, wildlife, and property at all tour locations.
  • Not be under the influence of alcohol or drugs that may impair judgment or abilities.
  • Inform the guide of any physical limitations, medical conditions, or special needs before the tour begins.

5.2 Right to Refuse Service

We reserve the right to refuse service or terminate a tour for individuals who:

  • Demonstrate disruptive, dangerous, or inappropriate behavior.
  • Appear to be under the influence of alcohol or drugs.
  • Fail to adhere to these Terms or specific tour guidelines.

No refunds will be provided in cases of removal from a tour due to violation of these conditions.

6. Health and Safety

Tour participants are responsible for assessing their own physical capabilities and health conditions when selecting a tour. Some tours may involve walking, climbing stairs, or other physical activities. If you have health concerns, please consult your physician before booking and notify us of any special requirements.

We do our best to accommodate participants with disabilities or special needs. Please contact us in advance to discuss specific requirements so we can determine if appropriate accommodations are possible.

7. Liability and Waiver

7.1 Assumption of Risk

By participating in our tours, you acknowledge that certain inherent risks exist in travel and tourism activities. These risks may include but are not limited to: adverse weather conditions, physical exertion, transportation accidents, and unforeseen events at attractions or venues.

7.2 Limitation of Liability

To the extent permitted by law, we shall not be liable for any indirect, consequential, or incidental damages. Our liability for direct damages is limited to the amount paid for the specific tour in question. We are not liable for actions, errors, or omissions by third parties, including transportation providers, venues, or attractions.

7.3 Insurance

We strongly recommend that all clients obtain appropriate travel and medical insurance coverage for their tour participation. Such insurance should cover personal injury, cancellation charges, and loss of property.

8. Intellectual Property

All content on our Site, including text, images, logos, designs, and tour descriptions, is the property of our company or our content suppliers and is protected by Canadian and international copyright and intellectual property laws. You may not reproduce, distribute, display, or create derivative works from this content without explicit written permission.

9. Photography and Publicity

We reserve the right to take photographs or videos during tours for promotional purposes. By participating in our tours, you grant us permission to use images in which you appear for marketing materials, social media, and other promotional efforts unless you explicitly inform the guide that you do not wish to be photographed.

10. Privacy

Your use of our Site and services is also governed by our Privacy Policy, which can be found at Privacy Policy.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without giving effect to any choice of law or conflict of law provisions.

12. Dispute Resolution

Any disputes arising from or related to these Terms or our services shall first be attempted to be resolved through good faith negotiation. If such negotiation fails, the dispute shall be submitted to binding arbitration in Toronto, Ontario in accordance with the Arbitration Act of Ontario.

13. Contact Information

If you have any questions about these Terms, please contact us at:

37 Bulwer St,
Toronto, ON M5T 1A1
Canada
Phone: +1 (416) 841-7522
Email: [email protected]

Last updated: February 15, 2023

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